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General Info and FAQs

Here are some of the most Frequently Asked Questions we receive, as well as what we hope are helpful answers! Click each question to reveal the answer.

Where

HYPER JAPAN Festival: Kensington Olympia Grand, London.
Venue info, accommodation etc: here

When

Friday 15th July: 12:00 – 20:00
Saturday 16th July: 9:00 – 15:00, 15:30 – 21:00
Sunday 17th July: 9:00 – 18:00

Kids tickets

All visitors need to book a ticket, including children of all ages. The option to add Kids tickets appears as an add-on for general tickets. Please refer to our tickets page for further information.

On the door sales

On the door ticket sales are valid for that day or session only. Please refer to our tickets page for further information. On the door ticket sales start only after the majority of guests with advance tickets have been allowed entry.

Fast Registration tickets

Fast Registration ticket holders will have priority when queuing for registration, but will not have faster access to the various event areas inside the venue. Fast Registration tickets are valid once per day / session.
*During busy times, Fast Registration ticket holders may be required to wait to register. The waiting time for entry will be considerably shorter than that for General Entry ticket holders.
This is an additional option during the ticket purchasing process, and cannot be purchased online separately or independently from the entry ticket.
A limited number of Fast Registration tickets will be sold per day and session. Once these tickets are sold out, there will be no further availability.

Details of the two Saturday sessions

There are two sessions of HYPER JAPAN on Saturday: 9:00-15:00 and 15:30-21:00

The event will be completely closed between 15:00 and 15:30. Last entry for the Saturday 1st Session is at 14:30, after which time no re-entry will be allowed.
The Saturday 1st Session ticket is valid for the Saturday 1st Session only, not for the Saturday 2nd Session, and vice versa. Tickets are non-refundable, and cannot be substituted for entry on a different Saturday session or different days.
Even if you have purchased a Dual Ticket or 3 Day Pass, you will be required to leave the event areas between 15:00 and 15:30.

Presenting your tickets at the venue

You must print out your tickets and bring them with you to the event. Unfortunately, e-tickets displayed on mobile screens may cause problems with the venue scanners and thus will not be accepted at the entrance.

Re-entry

All visitors wishing to re-enter the event after once leaving will have their hand stamped. This will allow you to re-enter during the same day or session you hold a ticket for without any extra fee.

Entry during busy times

The Organiser will make every effort to ensure that entry into the event is as smooth as possible. During busy times, it may be necessary to wait to gain entry into the event, even if you have purchased Fast Registration tickets. In the case that event areas reach their capacity, visitors will be required to wait to gain access.
Please plan ahead and allow enough time to get to the venue, especially if you are planning to see a popular show or performance. It is strongly recommended that you arrive early so you will not miss the show due to long queues.

Refunds & Exchanges

We regret to inform you that HYPER JAPAN Festival 2016 tickets are non-refundable and we are not able to offer exchanges, as per our Terms and Conditions.
If you realise you have made an error in your ticket purchase or there have been payment processing problems, please contact the ticketing agents.
It is not possible for the Organiser to give refunds for reasons including but not limited to:

  • 1. Long waiting times to gain entry to the event.
  • 2. Change of event contents or guests.
  • 3. Any other personal reason.

Please see the Ticketweb Purchase Policy for more information also.
 

Tickets Help & Questions

If you have any questions regarding your tickets, please contact the Ticketweb help desk.

Are there any age limits?

There are no age limits for the general event. However, children under 16 years of age must be accompanied by an adult, and proof of age will be required to purchase items such as alcohol, solvents or sharp kitchen tools as per UK legislation.

Is there disabled access to HYPER JAPAN Festival 2016?

Olympia is an accessible venue. Please see here for further details:

Is there a cloakroom at the venue?

Yes. Please see here for details.

Are there cash machines/ATMs on site?

Yes. Please see here for details.

Is smoking permitted on site?

HYPER JAPAN Festival 2016 will be a completely non-smoking event, and so those wishing to smoke will need to exit the venue.

Am I allowed to take videos or photos at the event?

Photography and videos for your personal use are permitted, but please ask for the permission of anyone whose photo you wish to take (cosplayers, etcetera).
The unauthorised use of photographic and recording equipment for commercial purposes is prohibited, please refer to our press page to seek permission.

Will other people take pictures or videos of me at the event?

Aside from personal photography (as explained above), our official HYPER JAPAN photographers and video crew will be on site during the whole event and you may be filmed or photographed by the organiser or a representative thereof. HYPER JAPAN or its associates reserve the right to use your image for promotional purposes on its website, print media or in other advertising on other unlimited channels. By entering HYPER JAPAN Festival 2016 and attending the event, you consent and agree to this.

I want to cosplay at HYPER JAPAN Festival 2016. Are there any special rules or guidelines?

The venue reserves the right to prohibit any item that may be seen as a threat to the safety and security of our visitors. For the HYPER JAPAN Festival event no realistic or replica weapons that are considered to have the potential to cause distress or danger to other visitors will be permitted. All items will be subject to the discretion of the venue’s customer safety staff.

Can I exhibit at HYPER JAPAN Festival 2016?

Please click here for details on how to exhibit.

Can I volunteer to help out at HYPER JAPAN Festival 2016? How can I do so?

Please click here for details.

Enquiries

[email protected]