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General Info and FAQs

Here are some of the most Frequently Asked Questions we receive, as well as what we hope are helpful answers! Click each question to reveal the answer.


HYPER JAPAN Christmas 2017 will be held at: Tobacco Dock, London
ADDRESS: Tobacco Quay, Wapping Lane, London. E1W 2SF
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Friday 24th November: 12:00 – 20:00
Saturday 25th November: 9:00 – 15:00, 15:30 – 21:00
Sunday 26th November: 9:00 – 18:00

Kids tickets

All visitors need to book a ticket, including children of all ages. The option to add Kids tickets appears as an add-on for general tickets. Please refer to our tickets page for further information.

On the door sales

On the door ticket sales are valid for that day or session only. Please refer to our tickets page for further information. On the door ticket sales start only after the majority of guests with advance tickets have been allowed entry.

Priority Entry tickets

Priority Entry ticket holders will have priority when queuing for registration, but will not have faster access to the various event areas inside the venue. Priority Entry tickets are valid once per day/session.
*During busy times, Priority Entry ticket holders may be required to wait to register. The waiting time for entry will be considerably shorter than that for General Entry ticket holders.
This is an additional option during the ticket purchasing process, and cannot be purchased online separately or independently from the entry ticket.
A limited number of Priority Entry tickets will be sold per day and session. Once these tickets are sold out, there will be no further availability.

Sake Cocktail Awards Tickets

Sake Cocktail Awards tickets can be added on when you purchase your ticket(s) for HYPER JAPAN. If you have already purchased your tickets and would like to add Sake Cocktail Awards tickets, please call Ticketweb at 08444 53 9048. Tickets may also be available on the day, but we cannot guarantee this.

Details of the two Saturday sessions

There are two sessions of HYPER JAPAN on Saturday: 9:00 – 15:00 and 15:30 – 21:00.

The event will be completely closed between these two sessions. Last entry for the Saturday 1st Session is at 14:30, after which no re-entry will be allowed.
The Saturday 1st Session ticket is valid for the Saturday 1st Session only, not for the Saturday 2nd Session, and vice versa. Tickets are non-refundable, and cannot be substituted for entry on a different Saturday session or different days.
Even if you have purchased a Dual Ticket or 3 Day Pass, you will be required to leave the event areas between 15:00 and 15:30.

Presenting your tickets at the venue

We highly recommend that you print out your tickets and bring them with you to the event. E-tickets displayed on mobile devices are also accepted, but in the case of malfunction or technical difficulties, we cannot guarrantee your entry. So please make sure to print out your tickets!


All visitors wishing to re-enter the event after once leaving will have their hand stamped. This will allow you to re-enter during the same day or session you hold a ticket for without any extra fee.

Entry during busy times

The Organiser will make every effort to ensure that entry into the event is as smooth as possible. During busy times, it may be necessary to wait to gain entry into the event, even if you have purchased Priority Entry tickets. In the case that event areas reach their capacity, visitors will be required to wait to gain access.
Please plan ahead and allow enough time to get to the venue, especially if you are planning to see a popular show or performance. It is strongly recommended that you arrive early so you will not miss the show due to long queues.

Refunds & Exchanges

We regret to inform you that HYPER JAPAN Christmas 2017 tickets are non-refundable and we are not able to offer exchanges, as per our Terms and Conditions.
If you realise you have made an error in your ticket purchase or there have been payment processing problems, please contact the ticketing agents.
It is not possible for the Organiser to give refunds for reasons including but not limited to:

  • 1. Long waiting times to gain entry to the event.
  • 2. Change of event contents or guests.
  • 3. Any other personal reason.

Please see the Ticketweb Purchase Policy for more information.

Tickets Help & Questions

If you have any questions regarding your tickets, please call the Ticketweb help desk at 08444 53 9048.

Are there any age limits?

There are no age limits for the general event. However, children under 16 years of age must be accompanied by an adult, and proof of age will be required to purchase items such as alcohol, solvents or sharp kitchen tools as per UK legislation.

Visitors with Disabilities

Tobacco Dock is an accesible venue. Please contact us for more details.

HYPER JAPAN Christmas 2017 will also have concessionary tickets available for visitors with disabilities.

We are offering a special discounted rate on tickets for those aged 11 and above with a disability, while children aged 0-10 with a disability will be able to enter the event free of charge at any time over any combination of sessions. For more information about children with disability, please contact us by email. Discounts for adults are available for all sessions and ticket types, including Saturday dual-session and three-day tickets.

One accompanying carer will be offered free admission alongside a child or adult with a disability.
Carer tickets can be collected on the day with proof of disability.
This includes (but is not strictly limited to) Access cards, DID, GP letters, and proof of disabled allowance.
Disabled visitors will be welcomed at the Pennington Street West entrance.

A concession will also be available for senior citizens aged 60 and over.
Unfortunately, students do not qualify for the concession.

Is there a cloakroom at the venue?

Yes, there is a cloak room Please see the venue map, available at the door, for the location. There is a £2 charge for up to two items. Opening hours will be the same as event opening hours, but those with a dual ticket for Saturday need not retrieve their belongings between sessions.

Are there cash machines/ATMs on site?

Yes there are 7 ATM machines located inside the venue. If you wish to buy a ticket on the door with cash, please make sure you bring enough with you in advance. See the venue map, available at the door, for locations. Please note that a transaction fee is charged at these machines.

Is smoking permitted on site?

The event will be “No Smoking” inside the building, but there are smoking areas elsewhere on site.

What Car Parking facilities are available?

Car Parking is available for cars and vehicles with heights of 2m or less, at The Wapping Lane pay and display car park.
Operating hours: During Event Time
Parking Charge: £10 on the day
email: [email protected]
Phone: 02078428508

Am I allowed to take videos or photos at the event?

Photography and videos for your personal use are permitted, but please ask for the permission of anyone whose photo you wish to take (cosplayers, etc).
Regarding photography and filming for commercial use, please refer to our press page.

Will other people take pictures or videos of me at the event?

Aside from personal photography (as explained above), our official HYPER JAPAN photographers and video crew will be on site during the whole event and you may be filmed or photographed by the organiser or a representative thereof. HYPER JAPAN or its associates reserve the right to use your image for promotional purposes on its website, print media or in other advertising on other unlimited channels. By entering HYPER JAPAN Christmas 2017 and attending the event, you consent and agree to this.

Can I exhibit at HYPER JAPAN Christmas 2017?

Please click here for details on how to exhibit.

How can I volunteer to help out at HYPER JAPAN Christmas 2017?

Please click here for details.


[email protected]