Click here to buy your tickets

Privacy Policy

Protecting the privacy of you, a user of our websites, is important to us, Cross Media Limited. This policy sets out how we treat your personal information.

In this Privacy Policy, the term “websites” refer to the websites hosted on “”, “”, “”, “”, and other related domains and subdomains operated by us. We use the term “HYPER JAPAN” to refer to the series of events organised by us, and “EAT JAPAN” to refer to magazines published by us.

Information We Collect

Non-personally-identifying information

Like most website operators, we collect your non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect your non-personally-identifying information to better understand how users use our websites.

Potentially personally-identifying information

We collect your potentially personally-identifying information like Internet Protocol (IP) addresses. Although we do not use such information to identify our users, we treat the information in the same manner as we treat personally-identifying information.

Personally-identifying information

We may ask you to provide some personally-identifying information to use certain services that we provide. The specific details of the services and the personally-identifying information we collect are not limited to the following and may be subject to change at any time. These services include but are not limited to: the purchase of tickets for HYPER JAPAN events; registration to our email newsletter; application to take part at the HYPER JAPAN (e.g. exhibition, performance, volunteering). The personally-identifying information that we collect may include your email address, first and last name, age, gender, address, postcode, phone number, occupation, social media accounts, your experience at any HYPER JAPAN, credit or debit card number.

How We Collect Information

We may collect information from you using various methods and different technology, including but not limited to those described below:

Application/registration form

We may ask you to fill and submit an application/registration form in order to use services we provide. The forms are including but not limited to: application for exhibiting at HYPER JAPAN; volunteering at the HYPER JAPAN; an application for a job at Cross Media Limited; registration to our email newsletter service.

Purchase of HYPER JAPAN tickets

When you purchase tickets for the HYPER JAPAN, either directly from us or through a third-party ticket agent, you may be asked to submit both your personally-identifying and non-personally-identifying information. When purchased through a third-party ticket agent, however, not all the information you submit are provided to us by the agent, and the information provided depends on the terms and conditions of the agent.

Contests and votes

You may be required to provide both of your personally-identifying and non-personally-identifying information when participating contests, competitions, giveaways, and voting we operate on our websites, through social media accounts, at HYPER JAPAN, and/or through magazines.


Cookies are small amounts of data that are stored on your computer when you visit our websites. The cookies are provided by your browser to our websites every time you return. The cookies are used to support your experience on our websites by storing information inputted by you or history of action you take, as well as to provide tracking information of how and when you use our websites. If you do not wish to have cookies placed on your computer, you should set your browsers to disable cookies before visiting our websites. Our websites, however, may not function fully without cookies.

Scripts and web beacons

Scripts and web beacons embedded in our websites and emails send both your personally-identifying and non-personally-identifying information to us and third-party service providers providing the scripts and the web beacons, for example, Google and Facebook.

How We Use the Information We Collect

We use the information we collect for the following purposes otherwise stated in each term and conditions for our websites and services:

Service provision

We use the information collected to provide the services you use or request. For example, sending HYPER JAPAN tickets to your email or postal address, and delivering email newsletters.

Service improvement

We use the information collected to improve our websites and services. For example, changing the user interface and design of our websites.

Analysis and Reporting

We aggregate both personally-identifying and non-personally-identifying information we collected for analysis and reporting of our websites and services. For analysis and reports provided for external third parties, the information is aggregated into a collective data form so that each personally-identifying information cannot be identified.

Effective Advertising

We use the information we collect to advertise both our own services and products and that of third parties. The forms of advertisement include but are not limited to website banners, apps, and emails.

Disclosure of the Information

We do not rent, sell, or share any personal information to third parties for their marketing purposes on their marketing channels. We may, however, share certain information we collect with others to respond to your requests, provide our services, when we have your consent, or as described in this Privacy Policy.

We may share your information with business partners and service providers in order to provide our services. We may also disclose your information in response to legal process or other legal purposes.

Privacy Policy Changes

We may change this policy from time to time at our sole discretion. We recommend you to frequently check this page for any changes to our Privacy Policy which will be posted. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such changes.


If you have any questions about this Privacy Policy, please send us an email.